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I have the same problem with my CX3 2015 out of Warranty contacted Mazda Australia they told me to take it to Mazda dealer which I did two weeks ago, They inspected and told me the fee to inspect and tell me what I already knew that the seat belts on both sides will not retracted which is a safety issue as now cannot have any passenger in the back and being family car creates a problem. The dealer then wanted to charge me $1500 to replace both seat belts. I said a bit expensive which should be a recall issue they said they would contact Mazda Australia and get back to me so far no one has done this how much longer should I wait and do you think they will cover the costs????
Now all fixed thank you Sue for your help, Mazda where very good took a little while but pleased with the result except for my car inside coming back with heaps of mud and dirtier than when it went
in to be fixed but at lease the safety issue has been done and can now use the back of my car for passengers when we get out of lockdown. Glad I have been able to keep my Mazda as
quite attached to it best car for running around in and parking.
 

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I have the same problem with both my rear seat belts in my Mazda CX-3. My mechanic said to try contacting my local Mazda dealer but because my car is out of warranty they said there’s nothing they can do as they class it as general wear and tear and want to charge me to get them replaced. I see it as a safety issue and feel it should be recalled given how many posts I’ve just read of the same problem. There’s probably more people out there with the same issue. Any ideas on how I can take this further?
 
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