Mazda CX-3 Forum banner
21 - 24 of 24 Posts

·
Registered
Joined
·
7 Posts
I have the same problem with my CX3 2015 out of Warranty contacted Mazda Australia they told me to take it to Mazda dealer which I did two weeks ago, They inspected and told me the fee to inspect and tell me what I already knew that the seat belts on both sides will not retracted which is a safety issue as now cannot have any passenger in the back and being family car creates a problem. The dealer then wanted to charge me $1500 to replace both seat belts. I said a bit expensive which should be a recall issue they said they would contact Mazda Australia and get back to me so far no one has done this how much longer should I wait and do you think they will cover the costs????
Now all fixed thank you Sue for your help, Mazda where very good took a little while but pleased with the result except for my car inside coming back with heaps of mud and dirtier than when it went
in to be fixed but at lease the safety issue has been done and can now use the back of my car for passengers when we get out of lockdown. Glad I have been able to keep my Mazda as
quite attached to it best car for running around in and parking.
 

·
Registered
Joined
·
1 Posts
I have the same problem with both my rear seat belts in my Mazda CX-3. My mechanic said to try contacting my local Mazda dealer but because my car is out of warranty they said there’s nothing they can do as they class it as general wear and tear and want to charge me to get them replaced. I see it as a safety issue and feel it should be recalled given how many posts I’ve just read of the same problem. There’s probably more people out there with the same issue. Any ideas on how I can take this further?
 

·
Registered
Joined
·
3 Posts
Realised @Biscuitboys that this is the thread I was meaning to post on!

For all others, I posted this reply on anther thread in the hope that others with the same issue would read and be able to use my experience as leverage or just gain insight into how to go about fixing the same issue. Biscuitboys informed me they're having so much trouble over in WA, so it seems as if there is no united front for Mazda HO Australia wide.

Anyone in NSW see below my experience:

Our 2015 CX3 was purchased secondhand in 2016 and was out of warranty. With just the two of us we never really used the backseat belts until recently dropping a relative home, he came to find he couldn't use either of the back seat belts. One was locked in, the other extended out and would not retract. After googling and finding this thread by chance, we rang Mazda to book an inspection for the fault (cost to us of about $180)

Within an hr they had inspected and agreed it was a fault and they would replace both belt units at no cost to us.
The following week we had an appointment to do the repair and it was completed within the day.

FYI this is Ryde Mazda Service centre NSW.

We were both apprehensive as to how it was going to go, but it honestly could not have gone any smoother. I don't know for sure, but it did honestly seem like it was something they were aware of and we were just another CX3 that had the issue. We didn't have to argue or explain our case at all.

I really hope anyone in the same boat find they have the same great experience as us, and aren't made to pay for a problem that really does seem to be an issue with the make.
 
21 - 24 of 24 Posts
Top