[Brendan Bognar]

Hi All,

First time poster and a bit of a long time lurker.

I have been having an issue with my rear seat belts for a few months but now have come to a problem.

Originally when I would have people in my back seats the seat belt's......either side didn't seem to matter, would stay some what elongated after use for hours or even a day on the worst case then would slowly recline and be back to normal. As I don't have people in my back seat all that often this wasn't too much of an issue just annoying.

Now just over a week ago I had 2 people in my back seat and have got an issue, One seat belt never reclined and is now locked fully extended as the passenger wasn't sure what was going on then yanked it all the way out on his way out and it is locked in place even if I try feed it back in slowly.......It was go back in but if you pull it just all comes out again and never reclines. The other seat belt is having the same issue as previous but now doesn't fully recline it still has slack in it (more so then usual). I have searched high and low and am unsure if this is some sort of easy fix that I cannot figure out? I have read about the autolocking for the baby seat but cannot see how to unlock it etc.

Is there something I am missing that will unlock my seat belt? I can't seem to fix either of them. The other thing is how do I get the back compartments where the seat belt mechanism is held apart so I can look at the mechanism and inspect any damage? I don't want to go to my dealer just yet as they charge arm's and legs so want to attempt to fix myself before going to them.

Thanks in Advance,
Brendan

 

[[email protected]]

Hello Brendan,

I had they same issue with both the rear seat belts. My car has just gone out of the three year warranty when this happened. I booked the car in at a Mazda dealer where I bought it from new. Both the seat belts were replaced under a Mazda Australia warranty. It seems like this could be a possible recall for the CX-3's as it is a very serious safety issue in my opinion.

Cheers
Jan

 

[My first Mazda]

One of my rear ones has just done the same thing. My car is 5 years old but this seems like a major safety issue to me. I've never had this problem in any other car and I've even had vintage ones.
I am worried this failure could happen in an accident to the other seat belts.
Will contact Mazda and let you know what they say.

 

[Jade]

Did anyone have any luck having mazda fix this out of warranty? My 2016 cx3 has just done this exact thing and has been out of warranty for a year...

 

[My first Mazda]

Hi Jade,
My 2015 CX3 rear passenger seatbelt stopped retracting a couple of weeks ago.
After advice from my mechanic I sent the below email to Mazda via their online form. Someone called Jade (coincidence) called me withina few days from Customer Service and asked me to take it to be diagnosed. They fixed it that day at no cost. Interestingly, the guy said the car had already had a seatbelt fixed, but wouldn't/couldn't tell me which one. This is clearly an issue for the car, but one it looks like they're prepared to deal with.

Message sent via Mazda website contact form:

"Hello,
I bought a 2015 Mazda CX3 last year from a private seller and have been loving the car.
Yesterday the rear passenger seat belt failed with normal use. It won't retract and is now fully extended.
I rang the local Mazda service centre who said it was out of warranty and it would cost approx $650 to replace.
I tried ringing Mazda Australia on the 1880 number and selected a call back but as yet haven't received one.
I took it to my mechanic this morning who said he could replace it but that it shouldn't have failed like this at this age, and told me to contact the manufacturer.
I've seen that other people have had the same issue, and as seatbelts are a vital piece of safety equipment in the car, am concerned that the others may fail which could be fatal in any kind of accident.
I have children who need to be able to use this seatbelt, and am keen to resolve this as soon as possible.
Thank you in advance for your assistance. "

Hope this helps you Jade

 

[Jade]

Ahh thank you!! I shall give this a go tomorrow hopefully they do a "good will" warranty fix.

 

[Jen]

Did anyone have any luck having mazda fix this out of warranty? My 2016 cx3 has just done this exact thing and has been out of warranty for a year...

 

[Jen]

Hi Jade,
I've had the exact same issue (both sides in the rear) did not retract. Did you get yours fixed without charge?

 

[Sue]

Yes I had the same problem with my Mazda CX3 2015. Out of Warranty, contacted my Mazda dealer then contacted Mazda Australia. They were amazingboth the dealer and Mazda Australia.
Had problem diagonised: I paid the fee to inspect.
Received a quote from the dealer for the repair, then they contacted Mazda Australia referring to my case, they approved replacement FOC (18th January) then I approached Mazda Australia for a refund of the diagnosis fee, this they approved. They were amazing. Could highly recommend.

 

[Akari2015]

Yes I had the same problem with my Mazda CX3 2015. Out of Warranty, contacted my Mazda dealer then contacted Mazda Australia. They were amazingboth the dealer and Mazda Australia.
Had problem diagonised: I paid the fee to inspect.
Received a quote from the dealer for the repair, then they contacted Mazda Australia referring to my case, they approved replacement FOC (18th January) then I approached Mazda Australia for a refund of the diagnosis fee, this they approved. They were amazing. Could highly recommend.

I have the same issue today with one of the rear seatbelt not retracting. What number did you use to contact Mazda Australia? Or did you just send them an email?

 

[Akari2015]

I have the same issue today with one of the rear seatbelt not retracting. What number did you use to contact Mazda Australia? Or did you just send them an email?

Sorry Jade, Just read your previous post that you sent them an online inquiry.

 

[Adrianp]

I have had the same issue, my car is 3 years and 1 month old and has been driven 8k. I am out of warranty by one month despite the car not being driven for 6 months because of COVID. I have had a largely negative experience with Mazda Australia, I argued that clearly given how little it has been driven it must be a manufacturing issue. If anyone could provide a hypothetical as to how a seat belt could be broken I would love to hear it. Mazda expect me to pay for a diagnostic but won’t confirm if they will fix it beyond that. My main concern is that Mazda are aware of a seatbelt flaw and don’t seem too concerned about it, the person I spoke to told me that the seat belts won’t fail in the event of a crash, but I’m not sure how they can actually say that, if it’s a faulty seatbelt, surely it’s not safe?

 

[brnyldrm]

I have the same problem.. Wrote my story in google reviews: Google review of Mawson Lakes Mazda by Baran yıldırım

 

[Sjb2383]

Hi Jade,
My 2015 CX3 rear passenger seatbelt stopped retracting a couple of weeks ago.
After advice from my mechanic I sent the below email to Mazda via their online form. Someone called Jade (coincidence) called me withina few days from Customer Service and asked me to take it to be diagnosed. They fixed it that day at no cost. Interestingly, the guy said the car had already had a seatbelt fixed, but wouldn't/couldn't tell me which one. This is clearly an issue for the car, but one it looks like they're prepared to deal with.

Message sent via Mazda website contact form:

"Hello,
I bought a 2015 Mazda CX3 last year from a private seller and have been loving the car.
Yesterday the rear passenger seat belt failed with normal use. It won't retract and is now fully extended.
I rang the local Mazda service centre who said it was out of warranty and it would cost approx $650 to replace.
I tried ringing Mazda Australia on the 1880 number and selected a call back but as yet haven't received one.
I took it to my mechanic this morning who said he could replace it but that it shouldn't have failed like this at this age, and told me to contact the manufacturer.
I've seen that other people have had the same issue, and as seatbelts are a vital piece of safety equipment in the car, am concerned that the others may fail which could be fatal in any kind of accident.
I have children who need to be able to use this seatbelt, and am keen to resolve this as soon as possible.
Thank you in advance for your assistance. "

Hope this helps you Jade

Thank you so much for this info, Mazda just replaced my rear seatbelt that had this issue after I sent this email, completely for free. It was a 2016 model I had bought of a private seller, and they said it was still under warranty. You guys saved me $300! It took them about a month to get back to me but they were very professional.

 

[tilroh]

I took my wife's 2016 CX3 to Grand Prix Mazda in Brisbane. 3 hours later they determined the rear seatbelts weren't abused and replaced them at no charge. I'm happy with Mazda Australia.

 

[ForrestRivers]

Thanks for the input folks. As luck would have it I bought a 2016 sTouring used from a dealer, not a Mazda dealer, and noticed the seatbelt issue the next day. I notified the dealer who fixed it under the statuatory warranty today. They contacted Mazda who said it was a known issue and sent them an updated seatbelt and/or assembly. They only replaced the one that had the issue, you'd think that this issue is recall worthy and they would replace all of the original seatbelts/assemblies at risk.

 

[Gerald98]

Hello Guys,

i am gerald and first time to post here.

i read all the concerns and the same issue with my Mazda CX3, 2015.

i am out of warranty. My seatbelt on the passenger seat at yhe back was fully out (i keep pulling them to try to fixed it).

is anyone fixed by mazda for consumer law reason?

how much to fixed if not covered by consumer law?

thank u very much to who can reply.


gerald

 

[Polly]

Yes I had the same problem with my Mazda CX3 2015. Out of Warranty, contacted my Mazda dealer then contacted Mazda Australia. They were amazingboth the dealer and Mazda Australia.
Had problem diagonised: I paid the fee to inspect.
Received a quote from the dealer for the repair, then they contacted Mazda Australia referring to my case, they approved replacement FOC (18th January) then I approached Mazda Australia for a refund of the diagnosis fee, this they approved. They were amazing. Could highly recommend.

I have the same problem with my CX3 2015 out of Warranty contacted Mazda Australia they told me to take it to Mazda dealer which I did two weeks ago, They inspected and told me the fee to inspect and tell me what I already knew that the seat belts on both sides will not retracted which is a safety issue as now cannot have any passenger in the back and being family car creates a problem. The dealer then wanted to charge me $1500 to replace both seat belts. I said a bit expensive which should be a recall issue they said they would contact Mazda Australia and get back to me so far no one has done this how much longer should I wait and do you think they will cover the costs????

 

[fernando]

I have a Mazda cx3 2015 model and is out of warranty.
just found out have the same problem with the rear seat belts.
it never fully retracts and now won't retract at all
had a mechanic look at the problem, he said this is a Mazda issue it's a safety issue to contact Mazda.
I contacted Mazda they said to take it to the nearest dealer.
I'm worried they will charge me 1500 for this issue, the car should be recalled.

 

[Joy]

I have a Mazda cx3 2015 model and is out of warranty.
just found out have the same problem with the rear seat belts.
it never fully retracts and now won't retract at all
had a mechanic look at the problem, he said this is a Mazda issue it's a safety issue to contact Mazda.
I contacted Mazda they said to take it to the nearest dealer.
I'm worried they will charge me 1500 for this issue, the car should be recalled.

Hi Fernando, I booked my Mazda 2015 into my local Mazda dealer and they looked at it and confirmed it was a fault with the seat belts and they needed replacing, they referred it
to Mazda Head Office and got the okay to replace my seat belts no charge under warranty it took a while for them to order in and they rang and booked me in but they had not arrived,
and I had to go back a couple of weeks later but it is all fixed now so I recommend you try your local Mazda dealer and see what they say to get the safety issue fixed, there seem to
be a lot of these cars with the same fault.