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Iv had my Mazda cx3 2016 Atari for about 4 yrs . It’s been great , hasn’t missed a beat , however the rear passenger seat belt stopped retracting . I got it replaced - cost me over 400$ for a second hand one now the driver side rear seltbelt has also gone . Apparently the mechanic can’t find another second hand one - maybe it’s because it’s a common problem and they are in such high demand! How do we get a factory recall on this ? 0477 220713 Fran
 

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We have exactly the same problem. We are “empty nesters” and could count on one hand how many times we have had rear passengers in our car.

The rear driver side passenger belt stopped retracting last year and we arranged replacement through our mechanic for $450.

The opposite side passenger belt stopped retracting last month. We contacted Mazda as this was now clearly a manufacturing issue. We are waiting to hear if they will cover costs to fix as the car is out of warranty.

In the meantime, last week the belt that was replaced last year has now stopped retracting!!
Our mechanic has been contacted as it’s under warranty and he has advised it is a known issue with the CX3 but Mazda are refusing to do a recall…
 

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Wanted to jump on the thread and keep it current, as it helped us greatly when we had the same issue with our 2015 CX3 a few weeks ago.

Our CX3 was purchased secondhand in 2016 and was out of warranty. With just the two of us we never really used the backseat belts until recently dropping a relative home, he came to find he couldn't use either of the back seat belts. One was locked in, the other extended out and would not retract. After googling and finding this thread by chance, we rang Mazda to book an inspection for the fault (cost to us of about $180)

Within an hr they had inspected and agreed it was a fault and they would replace both belt units at no cost to us.
The following week we had an appointment to do the repair and it was completed within the day.

FYI this is Ryde Mazda Service centre NSW.

We were both apprehensive as to how it was going to go, but it honestly could not have gone any smoother. I don't know for sure, but it did honestly seem like it was something they were aware of and we were just another CX3 that had the issue. We didn't have to argue or explain our case at all.

I really hope anyone in the same boat find they have the same great experience as us, and aren't made to pay for a problem that really does seem to be an issue with the make.
 

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Thanks for this information. We are in Western Australia and have been dealing with Melville Mazda. We took the car to the dealership at their request (this is where we bought the car from) so the seat belt could be inspected. We were advised that as the car was out of warranty, Mazda HO would need to approve the fix and that we would be advised once a decision was made. That is now almost two months ago and we still have not received a response. We have now gone to Consumer Affairs and complained, so hopefully this will get us a positive resolution.
 

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I'm so sorry you seem to be having such a tough time of it. It's surprising (and disappointing) Mazda don't have a united front Australia wide. I wish you the best of luck!
 
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