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Hi everyone! Have you experience any unusual issue in your electrical power steering system? Mine is getting stuck sometimes light resistance. It is also noticable when stationary where turning to the left feels a little harder with little feel of motor resisting the turn. The dealer changed the shaft assembly but the issue again appeared. Your feedback is highly appreciated. Mine is 2020 model 2wd without lane assist. Thanks and Godbless!
I bought a replacement form ebay for under 100 usd as apposed to 3000 usd for a new one. I highly recommend you do the same if you dont have warranty.
 

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After speaking with NRMA for advice, I phoned the Service Manager of my dealer and asked for an update to their earlier inspections re CX-3 2020 Steering and their communications with Mazda Australia (I hadn't heard back). I was told Mazda had confirmed with the dealership that they should replace electric steering motor and part of the steering shaft assembly that comes with the motor package. They are waiting on the parts and will contact me hopefully by month end or into August to come back for a replacement, under warranty. They will make another car available to me in the meantime (steering is a safety issue) if I want one.

So I'm reasonably happy on seeing a light at the end of the tunnel, but have the feeling I would've got nowhere without following this forum and seeing the growing awareness of the problem and growing acceptance of a solution from Mazda. The forum has been vital. Thanks folks.

As to fixing the problem, we'll wait and see. The documentation on what is done in the replacement process and the 12 months drivability of the vehicle, post replacement, will be important closure steps.

I did send a message to Mazda Australia and hope this may have had some impact but I've received no response directly. I'm told from several sources that Mazda has a good reputation in Australia handling these problems but I've personally found the effort to have my issue accepted by them, and their communications, a tad disappointing.
Thank you for your comments on this forum. I’ve had same issues since buying the car new. I’m going to Mazda tomorrow and show them what you’ve written. I’ll be demanding it be fixed. You have definitely helped me as I had told them the issue at 1st service to be told they don’t know what it would be. So thank you.
 

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Hi everyone! Have you experience any unusual issue in your electrical power steering system? Mine is getting stuck sometimes light resistance. It is also noticable when stationary where turning to the left feels a little harder with little feel of motor resisting the turn. The dealer changed the shaft assembly but the issue again appeared. Your feedback is highly appreciated. Mine is 2020 model 2wd without lane assist. Thanks and Godbless!
I have the exact problem but mine is a Mazda CX-3 2021 2wd without lane assistance
 
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