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I bought my CX3 about 3 months ago and so far I am pretty disappointed with few very annoying issues with the infotainment system.

1) There is no "CD UP" and "CD DOWN" buttons, so when I play MP3 from USB, I can't skip folders. The old Mazda 2 had this button and it's really wierd and disappointing that this button is missing from a new CX3 !

2) The system doesn't remember the last state. For example - I play a USB and then I press pause button. If I turn off the car and then on again, the music starts playing again. It's ridiculously annoying and it's also very wierd, because If I lower the volume then the car DOES remember the last volume settings. Looks like a software problem, but it's very weird they haven't fixed it yet (I have 2017 model, so it should have been resolved by now...).
 

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Ha! In my day we worried about things like RPM at 60 in top gear, synchronized 1st gear, rack & pinion steering, etc...
But I know what CDs are! They're used to make FLACs >:)
 

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... 1) There is no "CD UP" and "CD DOWN" buttons, so when I play MP3 from USB, I can't skip folders. The old Mazda 2 had this button and it's really wierd and disappointing that this button is missing from a new CX3 !...
No, but you can use the voice control, e.g. 'Play Artist {Artist name}', 'Play Album {Album name}', 'Play Genre {Genre name}', or 'Play Folder {Folder name}' which is pretty cool. Or you can go to the folder list on screen and scroll up/down using the commander knob.

... 2) The system doesn't remember the last state. For example - I play a USB and then I press pause button. If I turn off the car and then on again, the music starts playing again. . . Looks like a software problem, but it's very weird they haven't fixed it yet...
Yes, the fact that, by design, it doesn't remember the pause state after power off (or pause when you mute the volume) is little annoying, but I guess not something they're likely to change unless enough people tell them. The workaround in the meantime is to switch to another source and mute.
 

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No, but you can use the voice control, e.g. 'Play Artist {Artist name}', 'Play Album {Album name}', 'Play Genre {Genre name}', or 'Play Folder {Folder name}' which is pretty cool. Or you can go to the folder list on screen and scroll up/down using the commander knob.
It feels very weird calling by voice. And what is someone has problem with their voice? Such a basic operation should have a button. Or, to be more exact, that button should have survived the transition to the new system.

I guess not something they're likely to change unless enough people tell them. The workaround in the meantime is to switch to another source and mute.
I also use that workaround. But how can I make Mazda aware of these issues? I don't feel like my local dealer care so much about it. I called and the guy there just dismissed my complaints.
 

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The problem with having a button for everything is that the dash isn't big enough or it gets blistered with a bewildering array.
 

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But how can I make Mazda aware of these issues? I don't feel like my local dealer care so much about it. I called and the guy there just dismissed my complaints.
Get in touch with Mazda's head office in your country. I did just that recently to provide feedback about the Infotainment system. I've contacted Mazda Canada a few times over the years, and here in Canada at least, they have always been extremely helpful and quick to respond. They told me that such feedback does get passed on up the food chain to the appropriate department, so it's worth the effort.

As it happens, one of the issues I mentioned was the one you brought up about the car un-pausing music after a restart. There are other circumstances where music begins playing all by itself as well, so the audio system really needs a pause that survives a restart, or perhaps a good old-fashioned STOP button... as in "would you pleeeeaaase stop playing music unless I ask you to". When listening to my iPod, I too have found that the only way to stop playback from automatically resuming is to switch to another source like the radio and press mute. Starting playback where you left off is especially important if you are If listening to audiobooks or podcasts.
 
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