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Discussion Starter #1
I have a 2016 CX 3 that has barely over 9000 miles. the warranty just expired on it last week. My infotainment system will not work. I went to the dealer thinking it probably needs to be rebooted. He claims the CMU needs to be replaced. I told him the car is barely 3 years old and hardly any wear and tear - 9050 miles. He claims he has seen 2019 vehicles where the CMU has gone bad. He said he would check with corporate to see if they will pick up any of the cost since it is just out of warranty. Well I was told I would be on the hook for $483. Mazda is supposedly picking up 3/4. I was told the system costs over $2100usd by my dealer. Is this right? This is going to cost over $2000 if it goes bad again.
 

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IIRC, a replacement CMU is about $900-$1000 if you know where to look. No idea if it's plug'n'play or if the module has to be coded to work properly with a specific vehicle.
 

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Try to get ahold of mazda usa(or where ever you are located) and explain the situation to them and how you are a 'fan of their premium features' and loyalty to the brand etc. Illustrate how frustrating this defect is and that it SURELY is a rare chance occurrance that most likely isnt occurring in other cx3s. Kindly elaborate how the dealerships behavior does not seem representative of mazda as a whole and their dedication to quality and just top if off with one of those "dont you agree?" statements.

They might be more accomodating or they might just say na
 

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Thanks everyone for responding. Mazda corporate did contact me back and they have lowered my out of warranty cost to $84.00. Much more acceptable. Thank You Mazda!!!
 
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