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That caught me out once too.

For anybody that needs to open the back door from the inside, it can be done but it is a fiddle. You have to press the button highlighted here with a small screwdriver.

Interesting. The latch on my Mazda CX3 looks somewhat different. Maybe it is the angle. There are directions for manually opening the liftgate in CX3 manual 7-44. I've decided to make an appointment with the dealer tomorrow. Better to let them fix it.

It was a blast unloading a trunk full of groceries by dragging the bags out through the dropped down backseat opening. :)
 
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