How to get the latest Map?
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Happy New year to you too!
Yes I just updated mine and it requires plugging the SD card into a computer. You need to download/install the Mazda Toolbox application for Windows or Mac. Once you install the software and plug in your SD card, you will be prompted to create an account and it'll guide you from there.
Go here to get the software: https://mazda-na.naviextras.com/shop/portal/downloads
I'm not sure if "mazda-na" means this is for North America only or not, so it might be different for other regions. Hopefully someone else can confirm.
Yes I just updated mine and it requires plugging the SD card into a computer. You need to download/install the Mazda Toolbox application for Windows or Mac. Once you install the software and plug in your SD card, you will be prompted to create an account and it'll guide you from there.
Go here to get the software: https://mazda-na.naviextras.com/shop/portal/downloads
I'm not sure if "mazda-na" means this is for North America only or not, so it might be different for other regions. Hopefully someone else can confirm.
It took 1hr 50 mins to install the files in the SD card. Thx !
Have you been able to get a recent map update? I'm in the UK and have tried twice recently, via the Toolbox app, and there isn't a new version available
The label text file in the root area on my SD card is dated Oct 15th 2015.
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893 Posts
No new updates for me either, and I updated mine back in December I believe.
I did get a response from the European Mazda Hands Free Support team :-
"Generally, there are two updates per year, however we do not know when the next update will be available. We kindly ask you to check the Toolbox regularly ................. We apologize for the unsatisfying response."
Sure was unstatisfactory !!! Would have hoped they'd find out why there is a delay and get some idea of when it would be released. Especially when on the Naviextras website it clearly states 'These map updates will be released twice each year in the autumn and spring.'
I will be replying to the Hands Free Support asking for more information and will post here if I get any.
"Generally, there are two updates per year, however we do not know when the next update will be available. We kindly ask you to check the Toolbox regularly ................. We apologize for the unsatisfying response."
Sure was unstatisfactory !!! Would have hoped they'd find out why there is a delay and get some idea of when it would be released. Especially when on the Naviextras website it clearly states 'These map updates will be released twice each year in the autumn and spring.'
I will be replying to the Hands Free Support asking for more information and will post here if I get any.
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Mazda is an expert at giving non-answers.
Referring to an earlier post of mine, today I received a 2nd response from the Mazda Handsfree Support team but it was just as unsatisfactory as their first - this time it was :-
"We understand your frustration, however we are unable to offer a different response. Once the map update is released it still needs to be approved by many different departments. In this case we kindly ask you to contact your dealer or Mazda directly for more information."
"We understand your frustration, however we are unable to offer a different response. Once the map update is released it still needs to be approved by many different departments. In this case we kindly ask you to contact your dealer or Mazda directly for more information."
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Today I tried to update the map data through MAZDA TOOLBOX. I live in Sweden and therefore I have the whole Europe map data. Mazda Toolbox says I don't have enough free space on my SD card. Now it turns out that the most recent update is larger than the SD-card (over 7.5 GB). I called MAZDA SWEDEN and found out that the problem is known, and that they work to find a solution.
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Oh so there is a new update. nice. Thats a very big update, looking forward to install it.
I also live in Sweden. Please write back when yo get to know something new.
Maybe i also should call them, put some more pressure on them.
I also live in Sweden. Please write back when yo get to know something new.
Maybe i also should call them, put some more pressure on them.
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5 Posts
I have tried to update but there aren´t any for me.I live in sweden to.Maybe i have the latest.
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I ignored all the stuff about only using a genuine Naviextras SD card.
In December, I updated the maps on my original Mazda SD card supplied with the car. I have since used the backup option in Mazda Toolbox software to backup the original card to my laptop computer and used the restore option to restore the backup to a blank formatted SanDisk 32GB SD card.
Both Mazda Toolbox and the car sat nav seem quite happy with my SanDisk card. The SD diags section of the latest version of Mazda Toolbox software shows my VIN number etc and says card is valid.
I haven't tried a map update on it yet because there isn't one available, but I don't envisage there being a problem. I have 30416MB free space on the card.
In December, I updated the maps on my original Mazda SD card supplied with the car. I have since used the backup option in Mazda Toolbox software to backup the original card to my laptop computer and used the restore option to restore the backup to a blank formatted SanDisk 32GB SD card.
Both Mazda Toolbox and the car sat nav seem quite happy with my SanDisk card. The SD diags section of the latest version of Mazda Toolbox software shows my VIN number etc and says card is valid.
I haven't tried a map update on it yet because there isn't one available, but I don't envisage there being a problem. I have 30416MB free space on the card.
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Now it works. I just tried and got an update
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Bosse...what was the update.Anything you notised?Do you have any ver. number?
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On the map pack, I can not find a version number. I have not had time to drive to some place where I discovered errors earlier. I got my car delivered in November 2015 and folders on the SD card was dated May 2015. I guess you got a newer map version if you got your car in the spring in 2016.
How can I see what map version I have installed?
Got an e-mail reply today from Mazda UK Customer Services, following my note sent last week asking about the delay in the Spring 2016 map update. The reply said :-
"Mazda provides 3 years of free updates for the most accurate and enjoyable driving experience. These map updates will be released up to two times each year and the updated maps are available up to two times per year."
So has Mazda changed their update and release frequency and now states it is Up to two times per year, rather than two times per year? Sneaky !!! Wonder what is the chance the supposed Oct / Nov 2016 update will be released on time? A once yearly map update is hardly in my book "most accurate"
Edit: Just rechecked the Mazda MZD Connect website https://mazda-eu.naviextras.com/shop/portal/newCatalog?selectedTab=1 where it still says "Mazda provides 3 years of free updates for the most accurate and enjoyable driving experience. These map updates will be released twice each year in the autumn and spring." So it does seem their policy has gone from twice to up to twice grrrr.
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