I would say it is the inability of that certain dealer, not Mazda as a whole. Have you tried taking it to another Mazda dealer in your area or is this the only one?Alas, I wish my first post here were not on this subject, but I've had this same problem since I bought my CX-3 AWD GT in November. This Friday will be the third time I take it to the dealer to have the A/C repaired. I love the car, but Mazda's inability to fix this means I will seek to have it bought back if the issue is not permanently fixed this time. With the past two repair attempts, the A/C would work for a day afterward then nothing but heaving sounds as though a condenser was trying to do . . . something. My local dealer hems & haws about, "Oh, well the coolant leaked out because of a bad seal" [first repair attempt] and then, "Oh, well, a tube wasn't properly connected; it should work fine from now on" [second repair attempt]. The A/C stopped working a day later, and I've had to wait 2 weeks just to get another appointment. Even the worst cars I ever had had working A/C.
There are other dealers to which I can take it (Seattle), just none as convenient as the one from which I bought it. If the situation isn't fixed this time, I'm not sure I want to bother with any more attempts but will consider my options. Of course, I'm hoping the A/C gets its permanent fix this time because I enjoy most everything else about the car.I would say it is the inability of that certain dealer, not Mazda as a whole. Have you tried taking it to another Mazda dealer in your area or is this the only one?
My dealer has let me know they'll need to keep the car for up to 2 weeks. The car needs an evaporator, and according to the dealer, there are 59 on order from Japan by folks in our region (PNW, I guess), so I'm on the wait list. I asked if they'd have to remove the dashboard to perform the fix, but the head service guy said all the work to be done is done from the passenger's side of the dash area via the glove-box area. Mazda has yet to release a TSB about this, although they're clearly aware. Fingers crossed.
Strange, I can't see how a whirring noise under the dash can be attributed to the compressor on the front of the engine but they should know best.Yesterday I pick up my CX3 from the dealer with the new evaporator, cold air and hot air is working well but I noticed a strange sound like a little electrical motor under the dash and next to the motor. I went to dealer again to discover that the compressor is not working well and they have to change it too. Very Bad News. New compressor arrives in 8 days. Let you know guys how things go.