Join Date: Oct 2016
Location: British Columbia, Canada
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Just got back from my scheduled oil change appointment and thought I'd give an update regarding the A/C issue.
Before I got a chance to ask them about it, they told me about the issue and the improved part, and offered to replace it right then while I was in for my oil change. It only took an extra hour or so to get it done. Initially Mazda issued a "TSB", but apparently that was upgraded to an "MSP" (MSP50 for this particular issue). I had never heard of an MSP, so here's the explanation of the various levels of repair programs...
TSB (Technical Service Bulletin): Really just a notice for technicians so they are aware of a possible problem, and lets them know about diagnosis/repair procedures or upgraded parts. These problems are not safety related and usually only affect some unlucky owners. These issues are only repaired under warranty if your car actually has the problem.
MSP (Mazda Service Program): This is a step up from a TSB. This is when a non-safety-related defect is found that is much more widespread. In the case of an MSP, all owners will have their cars repaired under warranty even if they are not currently experiencing the problem (as it was in my case). As these are not safety related issues so there is no urgency to make the repairs, so he said they normally just fix the issue the next time you're in for service, as they did with me.
Recall: Recalls are reserved for major issues that could cause safety concerns, and fixing them is urgent since they may result in injury. When recalls are issued they are obligated to contact owners and make repairs under warranty ASAP.
PS... the original TSB said it was an evaporator issue, but my repair sheet says "A/C Condenser Replacement". I dunno...
• 2016 CX-3 GT
- Soul Red / Pure White - 6 speed automatic • 1990 Miata
- Mariner Blue - 5 speed manual - collector plates • 2003 B-4000
- 5 speed manual
• 2003 Protegé5 Special Edition
- 5 speed manual • 1991 Miata
- Classic Red - 5 speed manual • 1986 B-2000
- 5 speed manual • 1985 626
- 5 speed manual • 1970 1000
- 2 speed automatic - my 1st car!
Last edited by Mariner; 02-20-2019 at 10:59 PM.