Mazda Toolbox Update - Mazda CX3 Forum
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Old 08-25-2018, 11:12 PM Thread Starter
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Mazda Toolbox Update

Good evening everyone,
Yesterday I wanted to check if there were any updates to the Nav maps. When I opened my Toolbox it wanted to install a new version. BTW running Windows 10. I declined and it would not load. So I allowed it to. I was at version 4.3.0.0 and was forced to upgrade to version 4.4.2002103123. I opened the Toolbox and it connected to the server and I inserted my Mazda SD card and nothing happened. I mean it did not recognize my card nor ask me to log on. The only thing I noticed was that the app window would flicker every 10 seconds or so. I also have an XP PC and tried a different version of the toolbox and it would load but then state that the service was unavailable. Any ideas I'm more than willing to try.
Thanks in advance.

2016 CX-3 GX Sport Auto AWD Meteor Grey
2011 Honda Fit DXA White
Canada

Last edited by frog8fly; 08-25-2018 at 11:46 PM.
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Old 08-26-2018, 07:23 AM
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Originally Posted by frog8fly View Post
Good evening everyone,
Yesterday I wanted to check if there were any updates to the Nav maps. When I opened my Toolbox it wanted to install a new version. BTW running Windows 10. I declined and it would not load. So I allowed it to. I was at version 4.3.0.0 and was forced to upgrade to version 4.4.2002103123. I opened the Toolbox and it connected to the server and I inserted my Mazda SD card and nothing happened. I mean it did not recognize my card nor ask me to log on. The only thing I noticed was that the app window would flicker every 10 seconds or so. I also have an XP PC and tried a different version of the toolbox and it would load but then state that the service was unavailable. Any ideas I'm more than willing to try.
Thanks in advance.

Just did the same thing for the same result - forced me to update and now it won't recognise the card. Hopefully there is a fix coming soon.

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Old 08-26-2018, 06:05 PM Thread Starter
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Sorry to hear that you got hit as well but happy it wasn't just me screwing up something. I'm sure there are many others. I'm going to give them a call tomorrow and see if I can get any answers. The number I'm going to call is 1-800-430-0152. I'll update the thread with any info I get.

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Old 08-26-2018, 07:51 PM
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Updated mine a month ago on a Mac, and I think it did OK.

I haven't checked the version, and judging from this thread, maybe I shouldn't. ;-)

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Old 08-26-2018, 09:22 PM
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Updated mine a month ago on a Mac, and I think it did OK.

I haven't checked the version, and judging from this thread, maybe I shouldn't. ;-)
I updated mine a month ago as well and it updated successfully to 4.4 (Mac). I noted, however, that it is a 32 bit application and Apple will soon be switching to 64 bit only architecture. So another update is probably in the works very soon.

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Old 08-27-2018, 03:11 PM
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I have updated the Mazda Toolbox to version 4.4.2002103123 and it's detecting my SD card without any problem.

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Old 08-27-2018, 05:55 PM Thread Starter
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Update. I contacted the customer support but the were of no help. They suggested I go to my local dealer and have them update the SD. They stated they have had many similar complaints. I'm so impressed.
Anyways hsdejong could you please tell me what computer you are using and software. Maybe it'll give me an idea how to solve my issue. Thanks

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Old 08-27-2018, 07:21 PM
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Anyways hsdejong could you please tell me what computer you are using and software. Maybe it'll give me an idea how to solve my issue. Thanks
I use a PC with Windows 10 Pro 64bit (version 1803) and a USB card reader.

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Old 08-28-2018, 12:02 AM Thread Starter
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Thanks that's exactly what I have. There must be something different in my Windows install. Was wondering if anyone knows how to disable the forced update. That might solve my problem.

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Old 08-28-2018, 09:53 AM
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I am experiencing the exact same thing. Updated mazda toolbox to the latest. My computer doesnt recognize my sat nav card. I tried it in my 3 computers and one of them is running windows 7 and the other ones are windows 10.

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