I apologize for the lack of contact form us.
We are swamped with many sites, though that is no excuse.
I just want to post here to shed a little more light on the situation, at least as much as we can provide at the moment.
A 3rd party plugin that we and other networks use had it's developers' compromised. Their DB was breached and data was scraped. I can't ID the plugin as it's under legal investigation. However I can say that it had access to user data because it functions separately from the vb
software. Many plugins do this, chats, news letters, mobile apps etc. This is not an active breach, however as a precaution we did initiate security updates including password changes and new pass requirements.
Their system was compromised and they grabbed user data for us and thousands of others.
We cleared our part of the breach and went this route to further security.
This is also in place as many members on the internet use the same or similar passwords across all things they use.
Hackers who have access to these accounts, may be able to access other platforms where the same email and/or passwords are used.
Other platforms have been compromised as well, including Twitter, Linkedin etc. We are just trying to get ahead of this, and nip it in the bud as soon as possible.
We cannot go into detail at the moment as it is being dealt with on a legal level.
Though this breech happened in Feb, we were not notified until very recently. We worked hard to find a solution for this mess, and acted on it. Though it may not be ideal in some eyes, it is the best we have access to ATM.
Once the storm settles we may look into other methods for our security, but right now we ask that you be patient with us.
As for us not responding to members, you have to understand our community support team watches over many sites. Luckily this week and last, we have had many members from other teams offer help. With that said all emails sent to our Contact Us email will be dealt with. Granted, it may take a little time for us to get to all of them, but please be patient with us as we are working really hard to catch up and help everyone.
If there are any other questions/concerns/feedback, please feel free to post them here.
Thank you for your patience and understanding,