Hey everyone, have been monitoring for a couple of years and wanted to thank everyone!
We have been battling this issue since we purchased our CX3 and wanted to gather everyone's feedback and how we can tackle this together with Mazda USA.
Resting elbow on driver or passenger's door elbow rest over time creates a permanent indentation.
Gather enough ownership complaints on this specific issue from owners in the hopes to get it fixed once and for all by Mazda USA.
After 2 weeks of ownership and couple of hundred miles noticed the indentation forming from resting our elbows on the door's arm rest. At first we didn't think much of it as we thought more than likely it would "bounce" back to where it was. Another week goes by (week 3) and we noticed that it is definitely not going back to its original shape. Just to answer some of the basics, we did not lean on it at any time nor do we apply excessive pressure do that spot no more than any other car. My wife weighs no more than 115lbs at 5'5 and I am about 185 lbs at 6'0.
We contacted the dealership and initially they wouldn't cover this type of issue because the door rest has been designed to "crush" in case of a car collision. I thought this was BS personally so I contacted Mazda USA... Apparently they called the dealer and had them replace it for a one time but also agreed with the dealer that the area has been designed for car collision purposes. At this point we were extremely happy with the service and thought that we simply overlooked how we handled the car. The problem is that they needed to replace the whole door-panel which took more time than usual, not to mention the 2-3 visits that followed to get everything perfect. Regardless, after it was all said and done we babied both doors in the hopes not to create those permanent dents. Sure enough after 3-4 weeks the dents were back and we gave up.
Fast forward about a year, the CX3 is due for an oil change and need to replace the rear bumper guard (add on accessory) as it has built up rust and I definitely want to revisit the door rest issue. I will let everyone know on my updates as well as calling Mazda USA again.
- Has anyone else noticed the same issue?
- Do you think this is normal after such a short time or are we just being annoying owners?
P.S We really love our CX3!!!